Terms of Service

1. Acceptance of Terms

When you use SignSafe—our app, website, or web tool—you're agreeing to follow these rules. If you don't agree, please don't use SignSafe.

This is a real agreement between you and SignSafe, Inc. (that's us!). You need to be at least 18 years old to use SignSafe.

2. What SignSafe Does

SignSafe is an AI tool that helps you understand contracts. Here's what it can do:

• Read your contracts — Upload, take a photo, or paste text
• Find the risky stuff — Hidden fees, unfair terms, and red flags
• Explain confusing words — We translate legal jargon into plain English
• Help you push back — Get suggestions for what to ask for
• Give you a report — So you know what you're signing

Think of SignSafe as your smart friend who reads contracts really fast. We help you learn, but we're not lawyers.

3. We're Not Your Lawyer

Here's what you need to understand:

• Not legal advice — Our analysis is helpful, but it's not the same as advice from a real lawyer
• No lawyer-client relationship — We're software, not your attorney
• We might miss things — Our AI is good, but not perfect. It can't catch everything
• Talk to a real lawyer — For important decisions, get a human attorney
• No guarantees — We do our best, but we can't promise 100% accuracy
• Your call, your risk — You decide what to do with our analysis

Use SignSafe to get started and spot potential problems. But for big decisions, always check with a real attorney.

4. Your Account

4.1 Making an Account

You can try some features without signing up. But to unlock everything, you'll need an account. When you create one:

• Be honest — Give us real info about yourself
• Keep it secure — Pick a strong password and don't share it
• Update when things change — New email? Let us know
• You're responsible — Whatever happens on your account is on you

4.2 Keeping Your Account Safe

Your password is like your house key—don't give it to strangers! If you think someone broke into your account, tell us right away at support@sign-safe.app.

5. The Rules (Don't Be a Jerk)

Use SignSafe the right way. Here's what you CAN'T do:

• No illegal stuff — Don't use SignSafe to break the law
• No hacking — Don't try to break our systems or upload viruses
• No copying our AI — Our technology is ours. Don't try to reverse-engineer it
• No reselling — You can't sell or give away access to SignSafe
• No bots — No scraping or automated access (unless you use our official API)
• No fake identities — Be yourself, not someone else
• Only your documents — Don't upload contracts you don't have permission to analyze
• No scams — Don't use SignSafe to trick or defraud anyone

6. Paying for SignSafe

6.1 Try It Free First

Everyone gets 3 free scans to start. These are full-featured scans—no tricks. After you use them up, you can buy more or go Pro.

6.2 Ways to Pay

We keep it simple:

• Scan Packs — Buy a bundle of scans. Use them whenever. They never expire.
• Pro Monthly — Pay each month. Get 25 scans per month. Unused scans roll over (up to 50 max).
• Pro Annual — Pay once a year and save. Same 25 scans per month with rollover.

6.3 How Billing Works

We charge you when you sign up. After that:

• Monthly subscribers get billed on the same date each month
• Annual subscribers get billed once a year
• Both auto-renew unless you cancel (we'll remind you before renewal!)

6.4 How to Cancel

Want to stop? No problem:

• Cancel in your account settings, or through the App Store/Google Play
• You keep access until your current period ends
• One click, no guilt trips, no "retention specialists"

6.5 Getting Your Money Back

14 days, no questions asked. Changed your mind? We'll refund you completely within the first 14 days. After that, we'll give you back the unused portion of your subscription. We want happy customers, not trapped ones.

6.6 If Prices Change

We might change prices in the future. But don't worry—if you're already subscribed, your price stays the same until your next renewal. We'll always let you know before any change affects you.

7. Who Owns What

7.1 Our Stuff

SignSafe—the app, website, AI, and everything we built—belongs to us. It's protected by law. You can use it, but you can't copy it, sell it, or pretend you made it.

7.2 Our Secret Sauce

Please don't try to:

• Figure out how it works — No reverse engineering or taking apart our code
• Copy our methods — Don't use bots or tricks to steal our analysis logic
• Share our secrets — Keep our technology between us
• Clone our reports — The way we organize analysis is unique to us

If someone tries to steal our tech, we can take legal action. We worked hard on this!

7.3 Your Documents

Your contracts stay yours. When you upload a document:

• We only use it to give you an analysis
• We don't keep it afterward (see our Privacy Policy)
• We never claim ownership of your stuff
• Once analysis is done, we're done with it

7.4 Your Reports

The analysis reports we create for you? You can:

• ✅ Keep them for yourself
• ✅ Share them with your lawyer
• ✅ Show them to the other party in a negotiation

But you can't:

• ❌ Sell our reports or start a competing business with them
• ❌ Remove our name or disclaimers
• ❌ Pretend the analysis is legal advice

7.5 Your Ideas

Got a suggestion to make SignSafe better? Awesome! If you share ideas with us, we might use them to improve the product. You won't get paid for suggestions, but you'll get a better SignSafe. Deal?

8. No Guarantees (The Honest Truth)

Here's what we can't promise:

• Always online — Sometimes things break. We'll fix them fast, but downtime happens.
• 100% right — Our AI is smart, but it might miss something. Always double-check the important stuff.
• Perfect for every case — SignSafe works great for most contracts, but might not fit every situation.
• Catches everything — Contracts can be tricky. Our AI catches a lot, but not all of it.

Bottom line: SignSafe is a helpful tool, not a replacement for reading carefully and talking to a real lawyer when it matters.

9. If Something Goes Wrong

If something goes wrong because of SignSafe, here's what we're responsible for:

9.1 What We'll Pay

We'll pay you back up to whichever is more:

• What you paid us in the last 12 months, OR
• At least $100 (even if you used the free version)

This is a fair deal. Many companies cap their liability at $0. We think that's wrong.

9.2 When There's No Limit

The cap above doesn't apply if:

• We mess up your data security (that's on us)
• We do something really bad on purpose
• We break privacy laws
• The law says we can't set a limit

9.3 Things We Can't Cover

We can't pay for:

• Lost profits or missed business chances
• Choices you made based on our analysis
• Problems that weren't directly our fault

This isn't us being mean — it's just how it works. We're a tool to help you, but the final choices are yours.

10. If You Cause a Problem

If something you do gets us in legal trouble, you agree to cover the costs. That means if someone sues us because of something you did, you'd pay for our legal fees and any damages.

When this applies:

• You used SignSafe in a way you shouldn't have
• You broke these rules
• You violated someone else's rights
• Someone sues us because of a contract you signed based on our analysis

Think of it this way: we're the tool, you're the one using it. If you misuse it, that's on you — not us.

11. Saying Goodbye

11.1 If You Want to Leave

No hard feelings! You can:

• Stop using SignSafe whenever you want
• Delete your account in the app settings (one click!)
• Cancel your subscription anytime

11.2 If We Have to End Things

We hope this never happens, but we might need to suspend or close your account if:

• You break these rules
• You try to hack us or abuse the service
• You're hurting other users

We'll try to warn you first if we can, but serious violations might mean instant suspension.

11.3 What Happens When It's Over

Once you're gone:

• You can't use SignSafe anymore
• Some rules (like intellectual property and liability) still apply

11.4 What Happens to Your Data

When you delete your account, here's the timeline:

• Right away: Your account is turned off. You can't log in.
• 30 days: Changed your mind? Contact us and we'll bring it back.
• After 30 days: Everything is permanently deleted. Gone forever.

Good news: Your actual documents? We never stored them in the first place. They're already gone.

12. If We Disagree (Let's Hope Not)

12.1 Which Laws Apply

These rules follow Delaware law. Why Delaware? That's where most companies are based. It's pretty standard.

12.2 Let's Talk First

Before going to court, let's try to work it out:

• Email us at legal@sign-safe.app
• Give us 30 days to fix the problem
• Most issues get solved with a simple conversation

12.3 Your Day in Court (Yes, Really)

We believe in fair access to justice. That means real courts, not private arbitrators who favor companies.

12.4 Where You Can Sue Us

You pick the location:

• Your state — Courts where you live (we'll come to you)
• Delaware — Our home state, if you prefer
• Small claims court — For smaller disputes in your area

We won't make you fly across the country to fight us. That would be unfair.

12.5 Class Actions? Go For It

Why? Because if we screw up badly, we should be held accountable. Forcing everyone to sue individually is a trick to avoid responsibility. We don't do that.

12.6 Jury Trial? You Got It

Both of us—you and SignSafe—keep the right to a jury trial. We don't make you give up this basic right.

12.7 If You Win, We Pay Your Lawyers

If you sue us and win, we'll pay your attorney's fees. If we sue you and you win, we'll pay your attorney's fees. Fair is fair.

13. California Residents: Extra Rights

If you live in California, here are your rights:

What You Can Do

• See your data — Ask us what information we have about you (going back to 2022!)
• Delete your data — Tell us to erase everything we have on you
• Fix mistakes — If we got something wrong, ask us to correct it
• Stop data sales — Tell us not to sell your info (but guess what? We don't sell it anyway!)
• Limit sensitive info — Control how we use sensitive data about you
• Get a human review — Ask a real person to check what our AI said
• No punishment — We can't treat you worse for using these rights

No Tricks or Dark Patterns

California law bans "dark patterns"—sneaky design that tricks you into giving up privacy. We promise:

• ✅ Opting out is as easy as opting in
• ✅ No giant "ACCEPT" buttons next to tiny "decline" links
• ✅ Closing a popup doesn't mean you agreed
• ✅ No guilt trips ("Are you SURE you want privacy?")
• ✅ No fake countdown timers

About Our AI

Our AI reads contracts and gives you information. It does NOT:

• Decide if you get a job
• Decide if you get a loan
• Affect your housing, education, or healthcare

It's just information. But if you want a human to look at any analysis, just ask us!

Your Browser Can Speak For You

If your browser sends a "Global Privacy Control" signal, we'll automatically honor it. You don't have to do anything extra.

How to Use These Rights

• Easy way: Go to sign-safe.app/privacy-portal — instant, self-service
• Email: privacy@sign-safe.app with "CCPA Request" in the subject
• How fast: Usually under a week. Max 45 days by law.

Want all the details? Check our Privacy Policy - California section.

14. If We Update These Rules

Sometimes we need to update these terms. When we do, we'll:

• Post the new version on this page
• Update the "Last Updated" date at the top
• Send you an email if it's a big change
• Show you a notice in the app

If you keep using SignSafe after we update the terms, that means you agree to the new rules. Don't like them? You can always leave.

15. Talk to Us

Questions about these terms? We're happy to explain!

• Email: legal@sign-safe.app
• Response time: Usually within 5 business days

Seriously, ask us anything. We wrote these terms in plain English because we actually want you to understand them.

16. The Boring (But Important) Legal Stuff

16.1 This Is the Whole Deal

These Terms plus our Privacy Policy make up our full agreement. Nothing we said before this counts. This is it.

16.2 If Part of This Doesn't Hold Up

If a court says part of these terms can't be enforced, we'll fix that part and keep the rest. One bad clause doesn't ruin the whole thing.

16.3 We Can Let Things Slide

If we don't enforce a rule once, that doesn't mean we've given it up for good. We can still enforce it later.

16.4 Moving This Agreement

• You: Can't hand your account to someone else without asking us first
• Us: Can pass our side along if we get bought or join with another company

16.5 Things Out of Our Hands

We're not on the hook if we can't work because of:

• Natural disasters, pandemics, or wars
• Internet outages
• Problems with our AI providers
• Anything else truly beyond our control

16.6 Some Places Can't Use SignSafe

U.S. law limits where SignSafe can be used. You cannot use it from:

• Cuba, Iran, North Korea, or Syria
• Parts of Ukraine (Crimea, Donetsk, Luhansk)

You also cannot use SignSafe for weapons development. These are federal rules we must follow.

16.7 Clicking "I Agree" Counts

Clicking "I agree" online counts as a real signature. Emails count as real notices. That's how things work now.

16.8 How We Send Notices

We might email you, post updates on the site, or send in-app messages. If you need to send us a legal notice, email legal@sign-safe.app.

16.9 Headlines Don't Count

Section titles are just there to help you navigate. They're not part of the legal agreement.

16.10 Just Between Us

This agreement is between you and SignSafe. Nobody else gets rights from it.

16.11 Government Users

Work for the U.S. government? Under federal purchasing rules (FAR 12.212), SignSafe is classified as commercial software. This affects how your agency licenses it.

16.12 Copyright Claims (DMCA)

Think someone uploaded your copyrighted work? Email legal@sign-safe.app with:

• What was copied
• Where you found it
• Your contact info
• A statement saying you believe it's a copyright violation

Note: We don't store uploaded documents, so we usually can't remove them — they're already gone!

16.13 Legal Holds

If there's a lawsuit on the way, let us know. We'll save what we can. (But remember: we don't store your documents, so we can't hand over what we never kept.)

16.14 Accessibility

We work hard to make SignSafe usable by everyone:

• We follow WCAG 2.2 Level AA accessibility standards
• Having trouble using SignSafe? Email accessibility@sign-safe.app
• We'll make fair adjustments to help