Terms of Service

1. Acceptance of Terms

By accessing or using SignSafe (the "Service"), including our mobile applications, website, and web analyzer, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and SignSafe, Inc. ("SignSafe," "we," "us," or "our"). By using our Service, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Description of Service

SignSafe provides an AI-powered contract analysis service that:

• Analyzes documents you upload, capture, or paste
• Identifies potential risks, hidden fees, and concerning clauses
• Provides plain English summaries of legal terminology
• Offers negotiation suggestions and opt-out templates
• Generates educational reports about contract terms

The Service is designed to be an educational tool to help users better understand contracts before signing them.

3. Not Legal Advice

By using SignSafe, you acknowledge and agree that:

• Our analysis does not constitute legal advice
• We are not establishing an attorney-client relationship
• Our AI, while advanced, may not catch every issue in a contract
• You should consult with a qualified attorney for legal advice
• We make no guarantees about the accuracy or completeness of our analysis
• Decisions based on our analysis are made at your own risk

SignSafe should be used as a starting point to identify potential issues, not as a substitute for professional legal counsel.

4. User Accounts

4.1 Account Creation

While you can use some features without an account, certain functionality requires account registration. When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any information that changes
• Accept responsibility for all activity under your account

4.2 Account Security

You are responsible for safeguarding the password you use to access the Service. You agree not to share your password with any third party. You must notify us immediately of any unauthorized use of your account.

5. Acceptable Use

You agree to use SignSafe only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal purpose
• Upload malicious files or attempt to compromise our systems
• Attempt to reverse-engineer our AI or analysis algorithms
• Resell, redistribute, or commercially exploit the Service without authorization
• Use automated scripts to access the Service (except via our official API)
• Impersonate another person or entity
• Upload documents you do not have the right to analyze
• Use the Service to facilitate fraud or deception

6. Subscriptions & Payments

6.1 Free Plan

SignSafe offers 3 free scans to all new users with full analysis features. After using your free scans, you can purchase scan packs or subscribe to Pro.

6.2 Paid Options

We offer two types of paid options: Scan Packs (one-time purchases) and Pro Subscriptions. By purchasing, you agree to pay the applicable fees.

6.3 Billing

• Scan Packs: One-time purchases that add scans to your account. Scans do not expire.
• Pro Subscription (Monthly): Billed monthly at the rate displayed at time of purchase. Includes 25 scans per month with rollover up to 50. Auto-renews unless cancelled.
• Pro Subscription (Annual): Billed annually at the rate displayed at time of purchase. Includes 25 scans per month with rollover up to 50. Auto-renews unless cancelled.

6.4 Cancellation

You may cancel your subscription at any time through your account settings or the App Store/Google Play. Cancellation takes effect at the end of your current billing period. Unused scans from subscriptions do not carry over after cancellation.

6.5 Refunds

We offer a 14-day money-back guarantee for all paid purchases - no questions asked. This applies to both subscriptions and scan packs. After 14 days, pro-rata refunds for subscriptions are available at any time. App Store and Google Play purchases are subject to their respective refund policies, but we'll honor our 14-day guarantee for direct purchases.

6.6 Price Changes

We may change our prices at any time. Price changes will not affect existing subscriptions until renewal. Scan pack purchases are not affected by price changes.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by SignSafe and protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, or create derivative works based on our Service without our express written consent.

7.2 Trade Secrets and Proprietary Technology

You acknowledge and agree that:

• The underlying technology, methods, and processes used to analyze contracts are confidential trade secrets
• You will not attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, algorithms, or underlying methodologies of our Service
• You will not use automated tools, scripts, or manual methods to systematically extract, replicate, or reconstruct our analysis logic
• You will not reproduce, distribute, or disclose our proprietary methodologies to any third party
• The structure, organization, and presentation of our analysis reports are proprietary
• Any violation of this section may cause irreparable harm and entitle SignSafe to injunctive relief without bond

This protection extends to our pattern detection algorithms, risk scoring formulas, natural language processing implementations, and all associated documentation and training materials.

7.3 Your Content

You retain ownership of any contracts or documents you upload to the Service. By uploading content, you grant us a limited, non-exclusive, revocable license to process that content solely for the purpose of providing the Service. We do not claim ownership of your documents. This license terminates immediately upon completion of analysis or deletion of your content.

7.4 Analysis Reports

The analysis reports generated by our Service are provided for your personal, non-commercial use. You may share these reports with your attorneys, advisors, or counterparties to a specific contract negotiation. You may NOT:

• Commercially redistribute, resell, or license our analysis reports
• Use reports to create competing products or services
• Remove or obscure our branding, disclaimers, or attribution
• Represent our analysis as legal advice from any source

7.5 Feedback

If you provide feedback, suggestions, or improvements regarding our Service, you grant SignSafe an unlimited, irrevocable, perpetual, sublicensable license to use, modify, and incorporate such feedback without compensation or attribution.

8. Disclaimers

We specifically disclaim:

• Any warranty that the Service will be uninterrupted or error-free
• Any warranty regarding the accuracy, completeness, or reliability of any analysis
• Any warranty that the Service will meet your specific needs
• Any warranty that our AI will identify all relevant issues in any document

Our AI is a tool to assist you, not a replacement for careful review and professional advice. Contracts may contain issues that our analysis does not detect.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNSAFE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your reliance on our analysis

9.1 Liability Cap - Fair to Both Sides

Our total liability to you for any claims arising from these Terms or the Service is limited to the greater of:

• The amount you paid us in the 12 months preceding the claim, OR
• $100 USD (we guarantee a minimum recovery floor)

9.2 Exceptions to Liability Cap

The above cap does NOT apply to:

• Breaches of our data security obligations
• Gross negligence or willful misconduct by SignSafe
• Violations of applicable privacy laws
• Any liability that cannot be limited by applicable law

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis.

10. Indemnification

You agree to defend, indemnify, and hold harmless SignSafe and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any contracts you enter into based on our analysis

11. Termination

11.1 Termination by You

You may stop using the Service at any time. You may delete your account through the app settings.

11.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms or engage in any activity we deem harmful to the Service or other users.

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, and limitations of liability.

11.4 Data Deletion Upon Termination

When you delete your account:

• Immediate: Your account is deactivated and you can no longer log in
• 30-day recovery window: You can contact us to restore your account during this period
• Permanent deletion: After 30 days, all personal data is permanently purged (technical purge completes within 72 hours of the 30-day mark)

This includes account information, analysis history, and preferences. Due to our zero-retention architecture, your documents were never stored in the first place.

12. Governing Law & Disputes

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Informal Resolution

Before initiating arbitration, you agree to first contact us at legal@sign-safe.app and attempt to resolve any dispute informally for at least 30 days. Most concerns can be resolved quickly through informal communication.

12.3 Court Resolution - No Forced Arbitration

If informal resolution fails after 30 days, either party may pursue legal remedies in court. We believe in fair access to justice.

12.4 Your Choice of Venue

You may bring claims against SignSafe in:

• Your State: The courts of your state of residence, OR
• Delaware: The state or federal courts located in Wilmington, Delaware
• Small Claims Court: Your local small claims court if your claim qualifies

We will not force you to travel to resolve disputes. SignSafe consents to personal jurisdiction in your state of residence for any claims you bring against us.

12.5 Class Actions Permitted - No Waiver

We believe that if we harm many users, those users should be able to seek justice together. Forced individual arbitration is a tool companies use to avoid accountability. We choose accountability.

12.6 Jury Trial Rights Preserved

Both you and SignSafe retain the right to a jury trial for any disputes. We do not ask you to waive this fundamental right.

12.7 Fair Fee Allocation

If you prevail in any legal action against us, we will pay your reasonable attorneys' fees and costs. If we bring a claim against you and you prevail, we will pay your reasonable attorneys' fees and costs. We believe in fair access to justice regardless of financial resources.

13. California Privacy Rights (CCPA 2026)

California residents have expanded rights under CCPA 2026:

Your Rights Under CCPA 2026

• Right to Know: Request disclosure of personal information we collect about you with no 12-month limitation (data back to January 1, 2022)
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of sale or sharing of personal information (SignSafe does NOT sell your data)
• Right to Limit Sensitive PI: Limit use of sensitive personal information
• Right to Opt-Out of ADMT: Opt out of automated decision-making technology for significant decisions
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

Dark Pattern Prohibition

CCPA 2026 prohibits "dark patterns" that manipulate consumer choice. SignSafe commits to:

• Equal or fewer steps to opt-out as to opt-in
• Neutral design without manipulative visual hierarchy
• No treating closed pop-ups as consent
• No guilt-trip language when you exercise rights
• No artificial urgency around consent decisions

Automated Decision-Making Technology (ADMT)

SignSafe uses AI-powered contract analysis. This technology is purely educational and informational. It does NOT make "significant decisions" about you as defined by CCPA 2026 (decisions affecting housing, employment, credit, education, or healthcare). You may request human review of any AI-generated analysis at any time.

Global Privacy Control (GPC)

SignSafe recognizes and honors Global Privacy Control (GPC) opt-out preference signals from your browser, as required by CCPA 2026. If your browser sends a GPC signal, we treat it as a valid opt-out request.

How to Exercise Your Rights

• Self-Service Portal: sign-safe.app/privacy-portal (instant access)
• Email: privacy@sign-safe.app (subject: "CCPA Request")
• Response Time: Within 45 calendar days (typically under 7 days)

For complete details on our data practices, see our Privacy Policy - California Residents section.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes
• Displaying an in-app notification

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, please contact us:

• Email: legal@sign-safe.app
• Legal Contact: legal@sign-safe.app
• Response Time: Within 5 business days

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and SignSafe regarding the Service. These Terms supersede all prior or contemporaneous understandings, agreements, representations, and warranties regarding the Service.

16.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed. The remaining provisions shall continue in full force and effect. The invalidity of any provision in a particular jurisdiction shall not affect the validity of that provision in any other jurisdiction.

16.3 Waiver

The failure of SignSafe to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by SignSafe. No single or partial exercise of any right or remedy will preclude any other or further exercise of any right or remedy.

16.4 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. SignSafe may assign, transfer, or delegate any of its rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

16.5 Force Majeure

SignSafe shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, telecommunications failures, internet service provider failures, AI provider outages, or any other event beyond our reasonable control.

16.6 Export Controls & Sanctions Compliance

The Service is subject to U.S. export control laws and economic sanctions regulations:

• Export Administration Regulations (EAR): Our Service is classified as EAR99 (no license required for most destinations)
• OFAC Sanctions: You may not use the Service if you are located in, or a national of, Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, or Luhansk regions of Ukraine
• Denied Parties: You represent that you are not on the SDN List, Entity List, Denied Persons List, or similar restricted party lists
• End-Use Restrictions: The Service may not be used for nuclear, chemical, biological weapons, or missile technology applications

Violation of export controls may result in immediate termination and referral to appropriate authorities.

16.7 Electronic Communications and Signatures

By using the Service, you consent to receive communications from us electronically, including emails, in-app notifications, and notices posted on the Service. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You further agree that your electronic acceptance of these Terms constitutes a valid and binding agreement under the Electronic Signatures in Global and National Commerce Act (ESIGN), the Uniform Electronic Transactions Act (UETA), and any applicable state electronic signature laws.

16.8 Notices

We may provide notices to you by: (a) sending an email to the address associated with your account; (b) posting on the Service; or (c) other means we deem appropriate. Notices to us must be sent to legal@sign-safe.app and are effective upon receipt.

16.9 Headings

Section headings are for convenience only and have no legal or contractual effect.

16.10 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

16.11 Government Use

If you are a U.S. government entity or using the Service on behalf of a U.S. government entity, the Service is provided as "Commercial Computer Software" and "Commercial Computer Software Documentation" under FAR 12.212 and DFARS 227.7202.

16.12 DMCA Copyright Policy

We respect intellectual property rights. If you believe your copyrighted work has been copied in a way that constitutes infringement:

• Designated Agent: legal@sign-safe.app
• Required Information: Identification of the copyrighted work, identification of the infringing material, your contact information, a statement of good faith belief, a statement of accuracy under penalty of perjury, and your signature
• Counter-Notification: If you believe material was removed in error, you may submit a counter-notification with the information required by 17 U.S.C. § 512(g)
• Repeat Infringer Policy: We will terminate accounts of repeat infringers in appropriate circumstances

Note: Due to our zero-retention architecture, we typically cannot remove specific uploaded content as it is not retained after analysis.

16.13 Litigation Hold

In the event of actual or reasonably anticipated litigation:

• Preservation Duty: We will preserve relevant data upon receiving a litigation hold notice
• User Obligations: You must notify us if you become aware of litigation requiring data preservation
• Cooperation: We will cooperate with reasonable discovery requests in connection with legal proceedings
• Limitations: Due to zero-retention, document content is not preserved and cannot be produced

Litigation hold notices: legal@sign-safe.app.

16.14 Accessibility

We are committed to making our Service accessible to users with disabilities:

• We target WCAG 2.2 Level AA compliance
• Report accessibility issues: accessibility@sign-safe.app
• We provide reasonable accommodations upon request