Frequently Asked Questions

Think of SignSafe as your contract translator. We read the fine print so you don't have to. Here's how it works:

• Step 1 - Upload: Take a photo, upload a PDF, or paste text. Whatever's easiest for you.
• Step 2 - We Analyze: Our AI reads every word and compares it against thousands of known tricks and traps.
• Step 3 - You Understand: Get a clear report in plain English. No law degree needed.
• Step 4 - Take Action: Use our ready-made scripts to push back on unfair terms.

Total time: Less than 60 seconds. Seriously.

SignSafe can analyze virtually any contract written in English, including:

• Auto: Car purchase agreements, financing contracts, lease agreements
• Housing: Rental agreements, leases, mortgage documents
• Employment: Job offers, NDAs, non-competes
• Services: Gym memberships, cell phone contracts, subscription agreements
• Financial: Credit card agreements, loan documents, insurance policies
• Digital: Terms of service, privacy policies, software licenses

Our AI is trained on real contracts from all these categories and more.

Nope! Jump right in. You get 3 free scans without signing up for anything.

If you want an account later (totally optional), you'll get:

• Your scan history saved in one place
• Access from any device (phone, tablet, computer)
• The ability to buy more scans or go Pro

But for now? Just upload a contract and see what happens.

Yes! We offer a full-featured web analyzer at sign-safe.app/mode-select. You can upload PDFs, images, or paste contract text directly in your browser.

The web version has all the same analysis capabilities as the mobile app. It's perfect for when you're at a computer or don't want to download an app.

Contracts are written to be hard to read on purpose. SignSafe gives you a few big advantages:

• Speed: We analyze in seconds what would take you hours to read carefully
• Pattern Spotting: Our AI has seen thousands of unfair clauses and knows exactly what to look for
• Plain English: We turn legal language into words anyone can understand
• Industry Know-How: We know when a clause is unusual compared to what is normal
• Steps You Can Take: We do not just find problems. We tell you exactly what to do about them

Negotiation scripts are word-for-word phrases you can use when pushing back on unfair contract terms. We provide:

• What to Say: An opening statement to address the issue
• If They Push Back: A follow-up response if they resist
• Walk-Away Line: What to say if they won't budge

These scripts are firm but polite. They help you negotiate even if you have no legal background.

Many contracts have "forced arbitration" clauses. These stop you from suing the company or joining a group lawsuit. Instead, disagreements go to a private judge, who often sides with the company.

The good news: many contracts have a hidden window (usually 30 days) where you can opt out of arbitration while keeping the rest of the contract. SignSafe:

• Detects arbitration clauses and opt-out windows
• Provides ready-to-send opt-out letters
• Sets deadline reminders so you don't miss your window
• Gives you mailing instructions (certified mail, etc.)

Opting out keeps your right to take legal action if something goes wrong.

Yes! Our AI is specifically trained to catch common car dealership tactics, including:

• Yo-Yo Financing: "Conditional" deals that let dealers call you back to change terms
• Hidden Markups: Dealer markups buried in the finance paperwork
• Overpriced Add-Ons: VIN etching, paint protection, and other extras at inflated prices
• Spot Delivery Scams: Letting you drive home before financing is final
• Forced Arbitration: Clauses that prevent lawsuits
• Extended Warranty Tricks: Warranties with exclusions that make them worthless

Use SignSafe before signing anything at a dealership.

No. We delete it right away.

Here's what happens: We analyze your contract, give you the results, then immediately delete the document. It's not sitting on some server somewhere.

Your results? Those stay on YOUR device, not ours. So even in the super unlikely event someone broke into our servers, they'd find... nothing. Your contracts aren't there.

Only you. Here's how we protect your privacy:

• Contract text is encrypted in transit (TLS 1.3)
• Our AI processes your document, then the data is immediately deleted
• We don't have employees reviewing your contracts
• Analysis results stay on your device, not our servers
• We can't recover your contracts because we don't store them

Yes. We use bank-level security practices:

• 256-bit AES encryption
• TLS 1.3 for data in transit
• No permanent storage of document content
• Business-level cloud hosting

Additionally, our system automatically detects and redacts 21+ types of PII — including Social Security numbers, credit cards, medical records, and more — before any document text reaches an AI provider. This provides an extra layer of protection by default.

You get 3 free scans forever. And we don't hold back on what you get:

• The SAME AI analysis paying customers get
• Full risk detection (we catch the sneaky stuff)
• Plain English explanations (no lawyer-speak)
• Clear lists of red flags AND good terms
• Downloadable PDF report
• Ready-to-send email drafts

No catch. We want you to try it and see how it works. If you love it, you can buy more scans later. If not, no hard feelings.

Scan Packs (one-time purchase, up to 25 pages per scan):

• Quick Check - $14.99: 3 scans ($5.00 each)
• Deal Shield - $39.99: 10 scans ($4.00 each) - Most Popular
• Family Vault - $79.99: 25 scans ($3.20 each) + 5 family members

Pro Subscription (recurring, unlimited pages):

• Pro Monthly - $14.99/mo: 25 scans per month, unused scans roll over (up to 50)
• Pro Annual - $119/yr: Same as monthly but save 34% ($9.92/mo effective)

Pro subscribers get unlimited pages (we handle 900+ page contracts!), priority support, and faster analysis.

Yes! 7-day money-back guarantee. No questions asked.

Not happy? Email us within 7 days and we'll refund you. Simple as that.

Note: If you bought through the App Store or Google Play, refunds go through them (it's an Apple/Google thing, not ours).

No, and here's why that's actually okay:

SignSafe helps you UNDERSTAND contracts. We translate the confusing legal stuff into plain English. But we're software, not lawyers. We can't tell you what to do about your specific situation.

Think of it this way: SignSafe is like a really smart friend who reads contracts for fun. They can point out the red flags. But for big decisions (buying a house, signing a business deal), you probably still want an actual lawyer.

We're great for: understanding what you're signing, catching common traps, knowing what questions to ask.

Our AI is very accurate, but no system is perfect. SignSafe catches most common issues, but:

• Rare or custom clauses may not get flagged
• Some legal details need a human expert to understand
• Laws are different in each state and change over time

For big contracts (real estate, large business deals), we suggest using SignSafe as a first look. Then have a lawyer review anything important.

No. SignSafe reports are educational summaries. They are not expert legal opinions.

If you need documents for a court case, work with a licensed lawyer who can give expert testimony and a formal legal review.

SignSafe uses OpenAI's GPT-4o as our primary AI model, with Mistral AI as an automatic fallback for reliability. Key technical details:

• Evidence-Locked Analysis: Every claim must be backed by a direct quote from your contract or clearly marked as an inference
• Quote Verification: We automatically verify that quoted text actually exists in your document
• Structured Output: AI responses are validated against strict schemas to prevent errors
• Zero Retention: We use API configurations where your data is not stored or used for training

Our system is built to reduce AI errors and give you reliable, traceable results.

Yes, AI can make mistakes. While we've implemented extensive safeguards, no AI system is perfect. Our protections include:

• Quote Verification: Claims without verifiable quotes are flagged or filtered
• Confidence Indicators: We distinguish between verified quotes and inferences
• Regular Testing: We continuously test against adversarial contracts
• Human Review Option: For enterprise customers, human review is available

We're transparent about AI limitations. For important decisions, always consult a qualified professional.

No. Your contracts are never used to train AI models. Here's our data handling:

• We use OpenAI's zero-retention API - data is deleted immediately after processing
• Contract content is processed in memory and never saved to our databases
• Analysis results are stored only on your device, not our servers
• We cannot access or recover your contract content after analysis

Your documents remain private and are never used to improve AI models.

AI hallucination - where the AI makes up information - is a known risk. We address it through:

• Evidence-Locking: Every finding must include the exact quote from your contract
• Verification Algorithm: We check that every quoted text actually exists in your document
• Inference Marking: If a finding is based on context rather than a direct quote, we clearly label it
• Schema Validation: AI output must match our expected structure or it's rejected
• Filtering: Unverifiable claims are removed before you see them

This "grounding" approach greatly reduces the chance of AI making things up, compared to open-ended AI answers.

Yes! SignSafe Enterprise is designed for law firms, HR departments, real estate agencies, and other organizations that review contracts regularly. Enterprise features include:

• Unlimited Team Seats: Add your entire team
• API Access: Integrate SignSafe into your workflow
• Custom Personas: Tailored analysis for your industry
• Legal Citations: Relevant statutes and case law included
• Priority Support: Dedicated account manager
• SLA Guarantee: 99.9% uptime commitment

Contact enterprise@sign-safe.app for pricing and a demo.

SignSafe is built with strong, business-level security:

• Encryption: TLS 1.3 in transit, AES-256 at rest
• Zero Data Retention: Contract content is deleted immediately after analysis
• No AI Training: Your documents are never used to train models
• Privacy Controls: Global Privacy Control (GPC) signal detection

Security documents (threat model, data flow diagrams, service provider list) are available for business customers on request.

Yes. For enterprise customers, we provide:

• Standard DPA: GDPR-compliant Data Processing Agreement
• Service Provider List: All third parties that may handle data
• Security Questionnaire: Pre-filled SIG Lite or custom
• Vendor Assessment: Support for your security review process

Contact enterprise@sign-safe.app to request documentation.

Data processing locations:

• User Accounts: USA (PostgreSQL on Neon)
• AI Processing: USA (OpenAI) with EU fallback (Mistral AI)
• Contract Content: Processed in memory only - never stored
• Analysis Results: Stored on your device only

For EU customers requiring data residency, contact us about EU-only processing options.

Yes! The SignSafe API enables programmatic contract analysis. Features include:

• REST API: Simple HTTP endpoints for analysis
• Async Processing: Submit documents, poll for results
• Webhooks: Get notified when analysis completes
• Structured Output: JSON responses with typed schemas
• Rate Limits: Tier-based, scalable to your needs

API access is available on Enterprise plans. Contact us for documentation.

Yes, analysis typically takes 60-90 seconds. Here's why:

• AI Processing: Our AI reads every clause carefully - this takes time
• Evidence Verification: We verify every quote actually exists in your document
• Multi-Pass Analysis: Large documents are analyzed in chunks for accuracy

Longer documents (50+ pages) may take 2-3 minutes. The progress indicator shows what's happening.

If analysis takes more than 5 minutes:

• Check your internet connection
• Try refreshing the page and re-uploading
• Try a different file format (PDF works best)

Common upload issues and fixes:

• "File too large": Maximum file size is 100MB. For very large contracts (50MB+), analysis may take 5-10 minutes. Try compressing the PDF if upload is slow.
• "Unsupported format": We accept PDF, PNG, JPG, JPEG, and plain text. Word documents (.docx) must be converted to PDF first.
• "Could not extract text": Your PDF may be a scanned image. Try our camera/image upload instead, or use OCR software to convert it.
• "Request timeout": Your connection may have dropped. Try again with a stable connection.

Pro tip: For best results, use searchable PDFs (where you can select text) rather than scanned images.

Inferred findings are conclusions drawn from document context rather than a direct quote. This happens when:

• The concern is about something missing from the contract (e.g., "No refund policy mentioned")
• The risk comes from the combination of multiple clauses
• The implication is implicit rather than stated outright

Inferred findings are still valuable! They're clearly labeled so you know the difference between:

• Direct quotes: Exact text from your contract
• Inferences: Conclusions based on what's (not) there

Both types are important when evaluating a contract.

Risk scores are automatically calibrated based on our analysis. Here's how scoring works:

• 1-3 (EXTREME): Contains severely problematic clauses that could cause major harm
• 4-5 (HIGH): Several concerning terms that warrant careful review
• 6-7 (MEDIUM): Some standard unfavorable terms, typical for this contract type
• 8-10 (LOW): Relatively fair contract with minor or no concerns

If a score seems off, check:

• Did the AI correctly identify the contract type?
• Are the flagged red flags accurate?
• Is this contract unusually favorable for its type?

Remember: Our scores reflect consumer risk, not business risk. A contract can be good for business but risky for consumers.

Sessions expire for security. This protects your account if you:

• Leave a browser tab open on a shared computer
• Forget to log out from a public device
• Have your device stolen

Session timeout settings:

• Active use: Sessions stay active while you're using the app
• Inactive: Sessions expire after 15 minutes of inactivity
• Remember me: Check "Remember me" on login for longer sessions

If you're logged out unexpectedly, simply log in again. Your analysis history is preserved.

Try these fixes in order:

1. Hard refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
2. Clear cache: Clear your browser cache and cookies for sign-safe.app
3. Different browser: Try Chrome, Firefox, or Safari
4. Disable extensions: Ad blockers can sometimes interfere
5. Check status: Visit status.sign-safe.app for outage info

Still having issues? Email support@sign-safe.app with:

• Your browser and version
• Screenshot of the error
• Steps to reproduce

Export options:

• PDF Report: Click "Download PDF" to get a professional report you can save or print
• Share Link: Click "Share" to generate a private link (expires in 7 days)
• Screenshot: Use your device's screenshot feature for quick sharing

Note: Shared links don't include the original contract text - only the analysis results. This protects your document privacy while allowing you to share findings.

Our AI is thorough but not perfect. If you think we missed something:

• Context matters: Some clauses are only problematic in specific situations the AI doesn't know about
• Industry-specific: Niche industries may have uncommon clause types
• Recent changes: Brand new scam patterns take time to detect

Help us improve! Email feedback@sign-safe.app with:

• The clause you think we missed
• Why you believe it's problematic
• The contract type

For high-stakes contracts, always have a qualified attorney review before signing.