Frequently Asked Questions

SignSafe is an AI-powered contract analysis app that helps you understand what you're signing before you agree to it. Here's how it works:

• Capture: Take a photo of a contract, upload a PDF, or paste text directly
• Analyze: Our AI reads every clause, comparing it against thousands of known predatory patterns
• Understand: Get a clear report highlighting risks, hidden fees, and concerning terms in plain English
• Act: Use our negotiation scripts and opt-out templates to protect yourself

The entire process takes less than 60 seconds.

SignSafe can analyze virtually any contract written in English, including:

• Auto: Car purchase agreements, financing contracts, lease agreements
• Housing: Rental agreements, leases, mortgage documents
• Employment: Job offers, NDAs, non-competes
• Services: Gym memberships, cell phone contracts, subscription agreements
• Financial: Credit card agreements, loan documents, insurance policies
• Digital: Terms of service, privacy policies, software licenses

Our AI is trained on real contracts from all these categories and more.

No! You can use SignSafe immediately without creating an account. Free users get 3 scans to try SignSafe.

Creating an optional account allows you to:

• Access your scan history
• Sync across devices
• Purchase scan packs or subscribe to Pro

Yes! We offer a full-featured web analyzer at sign-safe.app/analyzer-v3. You can upload PDFs, images, or paste contract text directly in your browser.

The web version has all the same analysis capabilities as the mobile app. It's perfect for when you're at a computer or don't want to download an app.

Contracts are designed to be difficult to understand. SignSafe provides several advantages:

• Speed: We analyze in seconds what would take you hours to read carefully
• Pattern Recognition: Our AI has seen thousands of predatory clauses and knows exactly what to look for
• Plain English: We translate legal jargon into language anyone can understand
• Industry Context: We know when a clause is unusual compared to industry standards
• Actionable Advice: We don't just identify problems; we tell you exactly what to do about them

Negotiation scripts are word-for-word phrases you can use when pushing back on unfair contract terms. We provide:

• What to Say: An opening statement to address the issue
• If They Push Back: A follow-up response if they resist
• Walk-Away Line: What to say if they won't budge

These scripts are designed to be firm but professional, helping you negotiate without legal expertise.

Many contracts include "forced arbitration" clauses that prevent you from suing the company or joining class action lawsuits. Instead, disputes go to private arbitration, which often favors the company.

The good news: many contracts have a hidden window (usually 30 days) where you can opt out of arbitration while keeping the rest of the contract. SignSafe:

• Detects arbitration clauses and opt-out windows
• Provides ready-to-send opt-out letters
• Sets deadline reminders so you don't miss your window
• Gives you mailing instructions (certified mail, etc.)

Opting out preserves your right to take legal action if something goes wrong.

Yes! Our AI is specifically trained to catch common car dealership tactics, including:

• Yo-Yo Financing: "Conditional" deals that let dealers call you back to change terms
• Hidden Markups: Dealer markups buried in the finance paperwork
• Overpriced Add-Ons: VIN etching, paint protection, and other extras at inflated prices
• Spot Delivery Scams: Letting you drive home before financing is final
• Forced Arbitration: Clauses that prevent lawsuits
• Extended Warranty Tricks: Warranties with exclusions that make them worthless

Use SignSafe before signing anything at a dealership.

No. Your contract data is processed in real-time and immediately deleted after analysis. We never store copies of your documents on our servers.

Your analysis results are stored only on your device, not in the cloud. This means even if someone hacked our servers (which are heavily protected), they wouldn't find your contracts.

Only you. Here's how we protect your privacy:

• Contract text is encrypted in transit (TLS 1.3)
• Our AI processes your document, then the data is immediately deleted
• We don't have employees reviewing your contracts
• Analysis results stay on your device, not our servers
• We can't recover your contracts because we don't store them

Yes. We use bank-level security practices:

• 256-bit AES encryption
• TLS 1.3 for data in transit
• No permanent storage of document content
• Enterprise-grade cloud infrastructure

That said, we recommend redacting sensitive information like Social Security numbers if they appear in your documents, as a general best practice.

The free plan includes 3 lifetime scans with full access to:

• Complete AI analysis (same as paid users)
• Risk detection and scoring
• Plain English summary
• Red flags and good terms
• PDF report export
• Email draft generation

Free users get the same quality analysis as paid users - no features held back!

Scan Packs (one-time purchase, up to 25 pages per scan):

• Quick Check - $14.99: 3 scans ($5.00 each)
• Deal Shield - $39.99: 10 scans ($4.00 each) - Most Popular
• Family Vault - $79.99: 25 scans ($3.20 each) + 5 family members

Pro Subscription (recurring, unlimited pages):

• Pro Monthly - $14.99/mo: 25 scans per month, unused scans roll over (up to 50)
• Pro Annual - $119/yr: Same as monthly but save 34% ($9.92/mo effective)

Pro subscribers get unlimited pages (we handle 900+ page contracts!), priority support, and faster analysis.

Yes. We offer a 7-day money-back guarantee for all paid plans. If you're not satisfied, contact support within 7 days of purchase for a full refund.

For subscriptions managed through the App Store or Google Play, refund requests are handled according to their respective policies.

No. SignSafe is an educational tool designed to help you understand contracts better. It is not legal advice, and we are not lawyers.

If you're facing a significant legal decision, have questions about your rights, or are dealing with a complex contract, you should consult with a qualified attorney.

SignSafe is best used as a first step to identify potential issues that you may then want to discuss with a lawyer.

While our AI is highly accurate, no automated system is perfect. SignSafe is designed to catch common issues, but:

• Unusual or novel clauses may not be flagged
• Context-specific legal implications require human judgment
• Laws vary by jurisdiction and change over time

For high-stakes contracts (real estate, large business deals), we recommend using SignSafe as a first pass, then having an attorney review anything significant.

SignSafe analysis is not intended to be used as legal evidence. Our reports are educational summaries, not expert legal opinions.

If you need documentation for legal proceedings, you should work with a licensed attorney who can provide expert testimony and proper legal analysis.

SignSafe uses OpenAI's GPT-4o as our primary AI model, with Mistral AI as an automatic fallback for reliability. Key technical details:

• Evidence-Locked Analysis: Every claim must be backed by a direct quote from your contract or clearly marked as an inference
• Quote Verification: We automatically verify that quoted text actually exists in your document
• Structured Output: AI responses are validated against strict schemas to prevent errors
• Zero Retention: We use API configurations where your data is not stored or used for training

Our system is designed to minimize AI hallucinations and provide reliable, traceable analysis.

Yes, AI can make mistakes. While we've implemented extensive safeguards, no AI system is perfect. Our protections include:

• Quote Verification: Claims without verifiable quotes are flagged or filtered
• Confidence Indicators: We distinguish between verified quotes and inferences
• Regular Testing: We continuously test against adversarial contracts
• Human Review Option: For enterprise customers, human review is available

We're transparent about AI limitations. For important decisions, always consult a qualified professional.

No. Your contracts are never used to train AI models. Here's our data handling:

• We use OpenAI's zero-retention API - data is deleted immediately after processing
• Contract content is processed in memory and never saved to our databases
• Analysis results are stored only on your device, not our servers
• We cannot access or recover your contract content after analysis

Your documents remain private and are never used to improve AI models.

AI hallucination - where the AI makes up information - is a known risk. We address it through:

• Evidence-Locking: Every finding must include the exact quote from your contract
• Verification Algorithm: We check that every quoted text actually exists in your document
• Inference Marking: If a finding is based on context rather than a direct quote, we clearly label it
• Schema Validation: AI output must match our expected structure or it's rejected
• Filtering: Unverifiable claims are removed before you see them

This "grounding" approach significantly reduces hallucination risk compared to free-form AI responses.

Yes! SignSafe Enterprise is designed for law firms, HR departments, real estate agencies, and other organizations that review contracts regularly. Enterprise features include:

• Unlimited Team Seats: Add your entire team
• API Access: Integrate SignSafe into your workflow
• Custom Personas: Tailored analysis for your industry
• Legal Citations: Relevant statutes and case law included
• Priority Support: Dedicated account manager
• SLA Guarantee: 99.9% uptime commitment

Contact enterprise@sign-safe.app for pricing and a demo.

SignSafe is built on enterprise-grade security infrastructure:

• Encryption: TLS 1.3 in transit, AES-256 at rest
• Zero Data Retention: Contract content is deleted immediately after analysis
• No AI Training: Your documents are never used to train models
• Privacy Controls: Global Privacy Control (GPC) signal detection

Security documentation (threat model, data flow diagrams, subprocessor list) is available for enterprise customers upon request.

Yes. For enterprise customers, we provide:

• Standard DPA: GDPR-compliant Data Processing Agreement
• Subprocessor List: All third parties that may process data
• Security Questionnaire: Pre-filled SIG Lite or custom
• Vendor Assessment: Support for your security review process

Contact enterprise@sign-safe.app to request documentation.

Data processing locations:

• User Accounts: USA (PostgreSQL on Neon)
• AI Processing: USA (OpenAI) with EU fallback (Mistral AI)
• Contract Content: Processed in memory only - never stored
• Analysis Results: Stored on your device only

For EU customers requiring data residency, contact us about EU-only processing options.

Yes! The SignSafe API enables programmatic contract analysis. Features include:

• REST API: Simple HTTP endpoints for analysis
• Async Processing: Submit documents, poll for results
• Webhooks: Get notified when analysis completes
• Structured Output: JSON responses with typed schemas
• Rate Limits: Tier-based, scalable to your needs

API access is available on Enterprise plans. Contact us for documentation.

Yes, analysis typically takes 60-90 seconds. Here's why:

• AI Processing: Our AI reads every clause carefully - this takes time
• Evidence Verification: We verify every quote actually exists in your document
• Multi-Pass Analysis: Large documents are analyzed in chunks for accuracy

Longer documents (50+ pages) may take 2-3 minutes. The progress indicator shows what's happening.

If analysis takes more than 5 minutes:

• Check your internet connection
• Try refreshing the page and re-uploading
• Try a different file format (PDF works best)

Common upload issues and fixes:

• "File too large": Maximum file size is 25MB. Try compressing the PDF or splitting it into smaller documents.
• "Unsupported format": We accept PDF, PNG, JPG, JPEG, and plain text. Word documents (.docx) must be converted to PDF first.
• "Could not extract text": Your PDF may be a scanned image. Try our camera/image upload instead, or use OCR software to convert it.
• "Request timeout": Your connection may have dropped. Try again with a stable connection.

Pro tip: For best results, use searchable PDFs (where you can select text) rather than scanned images.

Inferred findings are conclusions drawn from document context rather than a direct quote. This happens when:

• The concern is about something missing from the contract (e.g., "No refund policy mentioned")
• The risk comes from the combination of multiple clauses
• The implication is implicit rather than stated outright

Inferred findings are still valuable! They're clearly labeled so you know the difference between:

• Direct quotes: Exact text from your contract
• Inferences: Conclusions based on what's (not) there

Both types are important when evaluating a contract.

Risk scores are automatically calibrated based on our analysis. Here's how scoring works:

• 1-3 (EXTREME): Contains severely problematic clauses that could cause major harm
• 4-5 (HIGH): Several concerning terms that warrant careful review
• 6-7 (MEDIUM): Some standard unfavorable terms, typical for this contract type
• 8-10 (LOW): Relatively fair contract with minor or no concerns

If a score seems off, check:

• Did the AI correctly identify the contract type?
• Are the flagged red flags accurate?
• Is this contract unusually favorable for its type?

Remember: Our scores reflect consumer risk, not business risk. A contract can be good for business but risky for consumers.

Sessions expire for security. This protects your account if you:

• Leave a browser tab open on a shared computer
• Forget to log out from a public device
• Have your device stolen

Session timeout settings:

• Active use: Sessions stay active while you're using the app
• Inactive: Sessions expire after 15 minutes of inactivity
• Remember me: Check "Remember me" on login for longer sessions

If you're logged out unexpectedly, simply log in again. Your analysis history is preserved.

Try these fixes in order:

1. Hard refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
2. Clear cache: Clear your browser cache and cookies for sign-safe.app
3. Different browser: Try Chrome, Firefox, or Safari
4. Disable extensions: Ad blockers can sometimes interfere
5. Check status: Visit status.sign-safe.app for outage info

Still having issues? Email support@sign-safe.app with:

• Your browser and version
• Screenshot of the error
• Steps to reproduce

Export options:

• PDF Report: Click "Download PDF" to get a professional report you can save or print
• Share Link: Click "Share" to generate a private link (expires in 7 days)
• Screenshot: Use your device's screenshot feature for quick sharing

Note: Shared links don't include the original contract text - only the analysis results. This protects your document privacy while allowing you to share findings.

Our AI is thorough but not perfect. If you think we missed something:

• Context matters: Some clauses are only problematic in specific situations the AI doesn't know about
• Industry-specific: Niche industries may have uncommon clause types
• Recent changes: Brand new scam patterns take time to detect

Help us improve! Email feedback@sign-safe.app with:

• The clause you think we missed
• Why you believe it's problematic
• The contract type

For high-stakes contracts, always have a qualified attorney review before signing.